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Shipping Policy

3G Medical LLC ("we" and "us") is the operator of https://3g-medical.com, including any and all subdomains (such as uk.3g-medical.com, sa.3g-medical.com etc.) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns

Please see our detailed returns policy.

4. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.4 Change Of Delivery Address
Orders placed before the cut-off times listed below will be dispatched the same day,
otherwise, within the next business day.

USA: 11am EST

UK, EU Countries and South Africa: 11am GMT

All other regions: No same-day dispatch offered

Our warehouse operates Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
3G Medical LLC does not ship to PO Boxes.

4.6 Military Address Shipping
We are able to ship US orders to military addresses using USPS. We are unable to offer
this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service for assistance.

7. Duties & Taxes

7.1 Sales Tax
Where applicable, VAT has been applied to the price of the goods displayed on the website. Where applicable, sales tax has not yet been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and 3G Medical LLC
encourage you to be aware of these potential costs before placing an order with
us.


If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to 3G Medical LLC at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be
refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer Service

For all customer service inquiries, please email us at info@3g-medical.com

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